Harbor Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Red Rabbit Management LLC, the operator of the Harbor platform at harborinfluence.com ("Harbor," "we," "us"). By creating an account or using Harbor, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy, and DMCA Policy. If you do not agree, do not use Harbor.

Please read Sections 7, 13, 14, and 16 carefully. Section 7 makes Harbor's decisions on Deal disagreements final and binding. Sections 13–14 limit Harbor's liability, including for losses caused by security incidents. Section 16 requires individual arbitration of most disputes and waives class actions.

1. What Harbor is

Harbor is a two-sided marketplace. Brands discover, vet, negotiate with, and pay Community Managers — the people who run gated online communities such as Facebook Groups, Discord servers, and WhatsApp groups — for promotions inside those communities ("Deals"). Harbor provides the directory, verification tools, messaging, deal rooms, payment protection, and dispute handling.

When a Brand and a Community Manager enter a Deal, the promotion agreement is between them. Harbor is not a party to that promotion agreement, but Harbor provides the platform services around it: we collect the Brand's payment, hold it with our payment processor under Payment Protection, and release it per Section 6. Harbor does not guarantee any outcome of a promotion, including reach, engagement, clicks, or sales.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. If you use Harbor for an organization, you represent that you have authority to bind it, and "you" includes that organization.

You agree to provide accurate information, keep it current, keep your credentials secure, and not share your account. You are responsible for activity under your account. Notify us immediately of unauthorized use at support@harborinfluence.com.

We may refuse, suspend, or terminate accounts as described in Section 15.

3. Community listings, claims, and verification

Harbor's directory includes communities listed by their managers and unclaimed listings built from public information. Only a community's actual owner or administrator may claim its listing. Claiming a community you do not control, or misrepresenting your role, is a material breach and grounds for immediate termination.

We may require verification of ownership, audience, and activity. Metrics on Harbor are labeled verified (checked by Harbor at a point in time) or self-reported (provided by the manager). Verified badges reflect our checks when made; audiences change, and we do not guarantee current accuracy. You must keep your listing truthful and update material changes (for example, a significant drop in members or activity).

4. Community Manager obligations

If you are a Community Manager, you agree that you will:

1. Deliver what you agreed to deliver, on time, as specified in the Deal.
2. Clearly disclose paid promotions. Every sponsored post or message must carry a clear and conspicuous disclosure (for example "#ad," "Sponsored," or the platform's paid-partnership label) consistent with the FTC's Endorsement Guides. Burying or omitting disclosure is a violation of these Terms and may violate federal law.
3. Keep metrics honest. Do not inflate, purchase, or fake members, views, reactions, or any other indicator of influence. Buying or selling fake engagement violates the FTC's Rule on Consumer Reviews and Testimonials (16 C.F.R. Part 465) and is grounds for immediate termination and forfeiture of pending Deals.
4. Follow the host platform's rules. You are solely responsible for complying with the terms and policies of Facebook/Meta, Discord, WhatsApp, or any other platform where your community lives, including their branded-content rules. Harbor is not affiliated with, endorsed by, or sponsored by Meta, Discord, or WhatsApp.
5. Protect your members. Do not share members' personal information with Brands or with Harbor. Redact names, faces, and handles from proof-of-performance uploads.
6. Complete payout onboarding with our payment processor (Stripe), including any identity and tax information Stripe requires, before receiving payouts.

5. Brand obligations

If you are a Brand, you agree that you will:

1. Promote only lawful products and services, with truthful, substantiated claims, and provide promotional content that complies with law and the Acceptable Use Policy.
2. Never ask a Community Manager to hide or weaken sponsorship disclosure. Any such request is a material breach.
3. Respect each community's own rules and the Deal's agreed scope; do not use community access to harvest member data or contact members off-platform.
4. Pay for Deals through Harbor. Deal prices and Harbor's fees are shown before you commit.

6. Payments, Payment Protection, and payouts

Booking. When a Deal is booked, the Brand pays the full Deal price plus any fees shown at checkout. Payments are processed by Stripe; by transacting you also agree to Stripe's applicable terms, and Community Managers agree to the Stripe Connected Account Agreement.

Payment Protection. Funds are held with our payment processor and are not released to the Community Manager until the Deal's release conditions are met: the Brand approves the proof of performance, or the review window expires without a dispute, whichever comes first. If a Deal is cancelled or fails per the Refund & Cancellation Policy, the Brand is refunded as described there.

Fees. Harbor charges platform fees, disclosed in-product before you commit to a Deal. Fees may change prospectively; changes never apply to Deals already booked.

Payouts. Payouts to Community Managers are made via Stripe Connect after release, on Stripe's payout timelines. We may delay or withhold release where fraud, a policy violation, or a chargeback investigation is pending.

Taxes. You are responsible for your own taxes. Stripe or Harbor may issue tax forms (such as a 1099-K) where required by law. Amounts are in US dollars unless stated otherwise.

Chargebacks. Initiating a payment-card chargeback instead of using the dispute process, without good cause, is a breach of these Terms and may result in suspension and recovery of costs.

7. Cancellations, refunds, and Deal disputes

The Refund & Cancellation Policy is part of these Terms. In short: cancellations before acceptance are refunded in full; non-delivery is refunded in full including Harbor's fees; delivered Deals have a review window in which the Brand may approve or dispute; undisputed Deals auto-release.

Binding resolution by Harbor. By registering as a Brand or as a Community Manager, you agree that any disagreement about a Deal — including whether the scope of work was completed, whether deliverables match the Deal terms, and how the held payment should be allocated — will be decided by a Harbor representative. Both sides submit evidence in the deal room within the timelines shown there. The Harbor representative reviews the evidence against the Deal's written terms and decides the outcome: full release to the Community Manager, a partial refund, or a full refund to the Brand including all fees.

The Harbor representative's decision is final and binding on both the Brand and the Community Manager. You agree to accept the decision, not to relitigate the underlying Deal disagreement in any other forum, and not to circumvent it through a payment-card chargeback. To the fullest extent permitted by law, you release Red Rabbit Management LLC and its representatives from any claim arising out of a Deal decision made in good faith. This section does not eliminate rights that cannot be waived under applicable law.

8. No circumvention

Harbor's introductions have value. For 12 months after being introduced to a counterparty through Harbor, you agree not to solicit, negotiate, or transact promotions with that counterparty off-platform in order to avoid Harbor's fees. If you do, Harbor may charge the fees that would have applied, suspend or terminate your account, or both. Pre-existing relationships you can document are exempt — contact support@harborinfluence.com.

9. Your content and licenses

You retain ownership of content you submit (listings, profiles, messages, creative, proofs). You grant Harbor a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and adapt that content as needed to operate, secure, and improve the platform, and — for listing content only — to market Harbor (for example, featuring a community in the directory). You can end marketing use of your listing by delisting.

You represent that you have the rights to everything you submit and that it does not infringe anyone's rights. Feedback you send us may be used without restriction or compensation.

10. Harbor's intellectual property

The Harbor platform — including software, design system, branding, and content we create — belongs to Red Rabbit Management LLC and its licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to use the platform per these Terms. You may not copy, scrape, reverse-engineer, or build a competing dataset from Harbor. "Harbor" and our logos may not be used without written permission.

11. Copyright complaints

We respond to copyright notices under the DMCA. See our DMCA Policy for how to file a notice or counter-notice. We terminate repeat infringers.

12. Acceptable use and enforcement

The Acceptable Use Policy is part of these Terms. We may investigate suspected violations. Depending on severity, enforcement may include warnings, content removal, listing removal, withheld release of Deal funds pending investigation, suspension, or termination. Fraud — including fake engagement, false ownership claims, and fabricated proofs — results in immediate termination and may be reported to authorities. You may appeal enforcement decisions at support@harborinfluence.com.

13. Disclaimers; assumption of risk; security incidents

HARBOR IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT LISTINGS OR METRICS ARE ACCURATE; OR THAT ANY DEAL WILL ACHIEVE ANY RESULT. YOU TRANSACT WITH OTHER USERS AT YOUR OWN RISK.

Assumption of risk. You use Harbor at your own risk. To the fullest extent permitted by law, Harbor is not liable for any issue arising out of your use of, or inability to use, the platform, including: the acts or omissions of other users; the conduct, content, or composition of any community; the performance or outcome of any promotion; reliance on any listing, metric, or badge; service interruptions, errors, or loss of data; or actions taken by third-party platforms (such as Meta, Discord, or WhatsApp) against you or your community. Your sole and exclusive remedy for dissatisfaction with Harbor is to stop using it.

Security incidents. No online service can be made perfectly secure, and you accept that risk when you use Harbor. To the fullest extent permitted by law, Harbor is not liable for any loss — including lost, stolen, delayed, or misdirected money, funds, payouts, or refunds — arising from a cybersecurity incident, including: unauthorized access to or takeover of your account; phishing, social engineering, or theft of your credentials; hacking, malware, ransomware, or denial-of-service attacks; interception of data in transit; fraudulent payment instructions; or a security breach at a third-party provider we use (including our payment processor, authentication provider, or hosting providers). You are responsible for your own account security: use a strong, unique password, enable available account protections, keep your credentials and devices secure, and notify us immediately at support@harborinfluence.com if you suspect unauthorized access. Harbor will never ask you for your password or verification codes. Nothing in this section limits our breach-notification duties under privacy law or any liability that cannot be excluded under applicable law.

14. Limitation of liability; indemnity

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER RED RABBIT MANAGEMENT LLC NOR ITS OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO HARBOR IS LIMITED TO THE GREATER OF US $100 OR THE PLATFORM FEES YOU PAID TO HARBOR IN THE 12 MONTHS BEFORE THE CLAIM. Without limiting the foregoing, and to the fullest extent permitted by law, Harbor has no liability for the matters excluded in Section 13 — including monetary losses arising from security incidents — or for the outcome of any Deal decision made under Section 7. Some jurisdictions do not allow certain limitations; where prohibited, these limits apply to the maximum extent permitted.

You agree to indemnify and hold harmless Red Rabbit Management LLC from claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your Deals and promotions, your violation of these Terms, or your violation of law or third-party rights.

15. Term, suspension, and termination

You may close your account at any time in settings or by emailing support@harborinfluence.com. We may suspend or terminate your access for breach, fraud, legal risk, or extended inactivity, with notice where practicable. On termination: pending Deals are wound down under Section 7 (completed and released, or cancelled and refunded); Sections that by nature survive (including 6–14 and 16–18) survive.

16. Dispute resolution with Harbor — arbitration and class waiver

Informal resolution first. Before filing any claim against Harbor, email support@harborinfluence.com with your name, account email, and a description of the dispute. We will try in good faith to resolve it within 30 days. Most issues get resolved here.

Arbitration. If we cannot resolve it informally, you and Red Rabbit Management LLC agree that any dispute arising out of or relating to these Terms or Harbor will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitrator decides all issues except that a court decides arbitrability of class claims. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive relief in court for infringement or misuse of intellectual property or for unauthorized access to the platform.

Class action waiver. Disputes will be arbitrated only on an individual basis. You and Harbor waive any right to participate in a class action, class arbitration, or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim proceeds in court, not in arbitration.

Opt-out. You may opt out of this arbitration agreement by emailing support@harborinfluence.com within 30 days of first accepting these Terms, with the subject "Arbitration Opt-Out" and your account email. Opting out does not affect any other part of these Terms.

17. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Subject to Section 16, the state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, and both parties consent to personal jurisdiction there.

18. General

These Terms plus the policies they incorporate are the entire agreement between you and Harbor about the platform. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent to your account email; notices to us go to support@harborinfluence.com or Red Rabbit Management LLC, 851 NE 1st Avenue, Miami, FL 33132. You represent you are not barred from using US services under export-control or sanctions laws.

19. Changes to these Terms

We may update these Terms. For material changes we will give notice (email or in-app) and require re-acceptance before the changes apply to you. The "Last updated" date above always reflects the current version. Changes never apply retroactively to Deals already booked.

20. Contact

Red Rabbit Management LLC · 851 NE 1st Avenue, Miami, FL 33132 · support@harborinfluence.com